Shipping policy

Shipping & Delivery Policy

At DLB Furniture, we arrange delivery for online and in-store purchases. Delivery options, charges and estimated timeframes depend on your chosen products, stock availability and delivery address.

Delivery Areas

We deliver across Greater Sydney, with delivery options available to Wollongong, Newcastle, Canberra, Goulburn, Melbourne Metro and Brisbane Metro.

For other interstate, regional or remote locations, please contact us before ordering to confirm availability and obtain a delivery quote. Delivery may not be available to every address.

We do not deliver furniture to PO boxes or offer international delivery.

Delivery Charges

Delivery charges vary depending on the size and quantity of your items, your location and any special access requirements.

Available delivery charges will be shown at checkout or confirmed by our team. If a delivery option is unavailable at checkout, please contact us for a quote.

Stairs, restricted access or specialised handling may incur additional charges. Any additional services and costs must be confirmed before delivery.

Estimated Delivery Timeframes

Estimated delivery timeframes are:

  • In-stock items within Greater Sydney: approximately 3–5 business days.

  • Interstate deliveries: approximately 3–4 weeks.

  • Custom-designed products: approximately 6–12 weeks.

  • Pre-orders: according to the estimated arrival information on the product page or provided by our team.

These timeframes are estimates, not guaranteed delivery dates. Timing may vary due to stock availability, delivery schedules, manufacturing or freight delays.

For pre-orders and custom products, delivery will be arranged once your items arrive and are ready for dispatch.

Delivery Bookings

Large furniture deliveries are generally booked in advance. Our team will contact you to arrange a suitable delivery date and confirm relevant details.

Please provide an accurate delivery address and a contact number where you can be reached. A responsible person must be available to receive, inspect and sign for the delivery.

If you need to change your booking, contact us as early as possible.

How Your Order Will Be Delivered

Large furniture items are transported using a scheduled furniture delivery service. Smaller items, such as pillows, bedding and selected accessories, may be sent by post or courier.

Please confirm the delivery service included with your order before purchasing. Upstairs delivery, room placement, assembly and packaging removal should not be assumed to be included unless specifically agreed.

Preparing for Delivery

Before delivery, please ensure that:

  • Your furniture will fit through doorways, hallways, staircases and lifts.

  • There is safe, clear access to your property and delivery area.

  • Fragile objects and other obstacles have been removed.

  • Any required lift bookings, loading-zone access or building approvals are arranged.

  • Our team has been informed of stairs, narrow entrances, restricted parking or other access limitations.

Check both the product dimensions and, where available, the packaged dimensions before ordering. Contact us if you are unsure whether an item will fit.

Upstairs Delivery and Restricted Access

Please tell us before booking if your property has stairs, limited lift access, tight corners or other restrictions.

Additional handling may require a separate quote. Balcony lifts, cranes and other specialised services are not included in standard delivery and must be discussed before purchase. Availability is not guaranteed.

For safety reasons, delivery staff may be unable to proceed where access is unsafe or unsuitable.

Missed Deliveries

If delivery cannot be completed because nobody is available, the address is incorrect or access has not been arranged, an additional delivery charge may apply.

Our team will contact you to arrange another delivery and confirm any applicable charges.

Assembly and Installation

Assembly requirements vary by product. Some items arrive assembled, while others may require legs, handles or other components to be fitted.

Assembly and wall installation are not included unless expressly stated or separately agreed. Contact us before delivery if you require assistance so we can confirm availability and pricing.

Wall-mounted furniture must be installed using suitable fixings and support in accordance with the product’s installation requirements.

Packaging and Old Furniture Removal

Packaging removal, mattress disposal and removal or relocation of existing furniture are not included unless separately agreed.

If you require these services, contact us before booking to check availability and any additional charges.

Orders with Different Availability Dates

If your order includes in-stock, pre-order or custom-made items, they may become available at different times.

Contact our team to discuss whether your order will be delivered together or whether separate deliveries can be arranged. Additional delivery charges may apply to split deliveries and will be confirmed beforehand.

Delivery Delays and Updates

We will aim to keep you informed of significant changes to your estimated delivery timeframe.

If you need an update, contact DLB Furniture with your order number and the name used when placing your order.

Checking Your Delivery

Please inspect your items when they arrive, where practical. If you notice damage, missing parts or an incorrect item, notify the delivery team and contact DLB Furniture promptly with your order number and clear photographs.

Keep the packaging where practical until the issue has been assessed. This helps us investigate and arrange an appropriate resolution.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Contact DLB Furniture

For delivery quotes, booking enquiries or order updates, contact us through our website or visit our showroom:

DLB Furniture
Unit 3, 148–150 Canterbury Road
Bankstown NSW 2200
Inside the Total Tools Complex